1. Information We Collect
We may collect the following types of personal data:
a. Information you provide directly

• When you subscribe to our newsletter: your email address.

• When you contact us or submit any inquiry/quote/request via the "Get in Touch" section, any e-form on our Website (including forms built or hosted on third-party platforms such as Beefree), email (marketing@reachtech.com.hk), phone, or any other means: your name, company name, email address, phone number, and any additional information you voluntarily include in your message (e.g., project details, requirements for data center design & build, structured cabling, network infrastructure, cybersecurity assessment, IT relocation & migration, audiovisual systems, security assessment, or other IT infrastructure services).

• When you interact with us for business purposes: contact details, business information, and project-related data.

b. Automatically collected information

• Technical data such as your IP address, browser type and version, device information, operating system, and pages visited on our Website.

• Usage data through cookies and similar technologies (please refer to our Cookie Policy for details).

c. Information from third parties We do not actively collect personal data from third parties, except where necessary for service delivery or as required by law.
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2. How We Use Your Personal Data
We use your personal data for the following legitimate purposes:

• To respond to your inquiries, provide quotations, and deliver our IT infrastructure services (data center design & build, structured cabling, network infrastructure, cybersecurity assessments, relocation & migration, audiovisual & conferencing, access control, video surveillance, maintenance solutions, etc.).

• To send you our newsletter or marketing communications about our services, promotions, or industry updates (only if you have subscribed or given consent).

• To improve our Website, services, and customer experience.

• To comply with legal obligations, prevent fraud, or protect our rights.

• For internal business purposes such as record-keeping, analytics, and service improvement.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
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3. Legal Basis for Processing (Hong Kong PDPO)
Under the PDPO, we rely on the following grounds:

• Your consent (where you voluntarily provide data or subscribe).

• Performance of a contract or steps prior to entering a contract (e.g., responding to service inquiries).

• Our legitimate interests in operating and improving our business.

• Compliance with legal or regulatory requirements.

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4. Disclosure of Your Personal Data
We may disclose your personal data to:

• Our trusted service providers, contractors, or partners who assist us in operating the Website, sending newsletters, processing forms, or delivering services (under strict confidentiality agreements). This may include third-party form or email builders (e.g., Beefree) where applicable.

• Professional advisers (lawyers, accountants) where necessary.

• Regulatory authorities or law enforcement agencies if required by law.

We do not sell your personal data to third parties for marketing purposes.
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5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data.
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6. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. After that period, we will securely delete or anonymize your data.
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7. Your Rights
Under the PDPO, you have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request us to cease using your data for direct marketing.

• Withdraw your consent (where processing is based on consent).

To exercise these rights, please contact us using the details below. We may charge a reasonable fee for data access requests as permitted by law.
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8. International Transfers
Since we operate in Hong Kong, your data is primarily processed within Hong Kong. If we need to transfer data outside Hong Kong (for example, to third-party form platforms), we will ensure adequate safeguards are in place as required by the PDPO.
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9. Children's Privacy
Our Website is not intended for children under 18. We do not knowingly collect personal data from children.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
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11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
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Reach Technology Solutions Limited
Rm 1308, 13/F, New Tech Plaza 34 Tai Yau Street, San Po Kong Kowloon, Hong Kong
Email: marketing@reachtech.com.hk
Phone: +852 2150 2300 / +852 5501 2625